Frequently Asked Questions

Browse the store, add the products you like to your cart and go to checkout. Enter your name, phone number and delivery address, confirm your order and we will call or message you to confirm before dispatch.

Cash on delivery is our only payment method. You pay the courier in cash when your parcel arrives, so please have the exact amount ready. There is no need to pay anything online.

Delivery is charged per order and shown at checkout before you confirm. The same fee applies to any address in Egypt, regardless of the number of products, and is paid to the courier together with your order total.

Orders are usually delivered within 2 to 5 business days after confirmation. Deliveries to Cairo and Alexandria tend to arrive faster, while remote areas may need the full five days.

Once your order is dispatched, we will send you a message with your tracking details. You can also visit our Track Order page and enter your order number and phone number to see the current status.

Yes. Unopened, sealed products can be returned or exchanged within 14 days of delivery. For hygiene reasons we cannot accept opened products unless they arrived damaged or faulty. See our Refunds and Returns page for full details.

RepaRose products are formulated around natural ingredients such as botanical oils, plant extracts and gentle humectants. All our products are free from parabens and sulphates. Full ingredient lists are printed on every package and shown on each product page.

Keep products in a cool, dry place away from direct sunlight, with lids closed tightly after use. Each product shows a period-after-opening symbol on its packaging; most of our formulas are best used within 6 to 12 months of opening.