Our 14-day return policy

We want you to be happy with every RepaRose product. If you change your mind, you may return or exchange unopened products within 14 days of the delivery date. Products must be sealed, unused and in their original packaging.

Hygiene exceptions

Because our products are applied to the skin, lips and hair, we cannot accept returns of items that have been opened, tested or used, even if only once. This protects every customer and applies to all categories, including lip care and deodorants.

How to request a return

Contact us within 14 days of delivery by phone at +20 12 11695739 or by email at support@reparose.com with your order number and the reason for the return. We will confirm the request and arrange a courier pickup or share the return address. Return shipping is paid by the customer unless the product arrived damaged or incorrect.

Refunds

Once the returned items reach us, we inspect them within 2 business days. Approved refunds are issued in cash through the courier or by bank transfer, according to your preference, within 7 days after inspection. The original delivery fee is non-refundable unless the return is due to our error.

Damaged on arrival

If a product arrives damaged, leaking or incorrect, please photograph it and contact us within 48 hours of delivery. We will replace it or refund it in full, including delivery, at no cost to you.